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Published on November 14, 2026 Your accountant asks for the credit note that corrects an invoice, and you cannot remember where it went? Since November 2026, you download your credit notes as PDF straight from the OnetSolutions console, each one linked to the invoice it corrects.

What is a credit note?

A credit note corrects an invoice already issued. Each one names the invoice it corrects. When a credit note cancels the amount due on an invoice, that invoice shows Written off by a credit note in the console. Nothing was collected and you have nothing to pay.

Find your credit notes under Billing > Credit notes

Credit notes have their own page, Billing > Credit notes, next to invoices in the billing sidebar. You can also reach it from the search in the console header. The table lists each credit note with its number, date, corrected invoice and amount. The corrected invoice is a link: one click opens its page in the console. The Search by number field finds a specific credit note in a few keystrokes.

What you can do

How to download a credit note PDF

  1. Open Billing > Credit notes in the console.
  2. Find the credit note in the table, or type its number in Search by number.
  3. In the Actions column, click Download PDF. The console confirms: Credit note downloaded.
If the console shows PDF being prepared, the PDF of this credit note will be available in a few minutes.
For your books, file each credit note with the invoice it corrects: the Corrected invoice column gives you the match right away.

Go further

Not an OnetSolutions customer yet? It all starts at onetsolutions.net.